Privacy policy

Last update: March 17, 2025

1. Context
The purpose of this policy is to protect personal information and to define how Clinique Guimond-Auger collects, uses, discloses, stores, deletes, or otherwise manages it. It also aims to inform all data subjects about how Clinique Guimond-Auger processes their personal information. It also applies to the processing of personal information obtained by Clinique Guimond-Auger through technological means.

2. Application and definition
This policy applies to Clinique Guimond-Auger and all persons acting on its behalf, such as its directors, employees, consultants, volunteers, or other service providers. It also applies to the Clinique Guimond-Auger website.
It concerns all categories of personal data processed by Clinique Guimond-Auger, whether it concerns data of its current or potential clients, its consultants, its employees, its members or any other person (such as Internet users who visit its websites or other).
Personal information is defined herein as information that relates to a natural person and that allows them to be identified, directly or indirectly. This may include, for example, a person's name, address, email address, telephone number, gender or banking information, or information relating to their health, ethnic origin, language, etc.

3. Consent, collection and usage
As part of its activities, Clinique Guimond-Auger may collect different types of information for different purposes. The types of information that Clinique Guimond-Auger may collect, their use (or intended purpose) and the means by which the information is collected are indicated below.
Clinique Guimond-Auger applies the following general principles regarding the collection, use and communication of personal information:

Consent :
Clinique Guimond-Auger collects personal information directly and with the consent of the individual concerned, except where legal exceptions apply. Consent may be implied if the individual provides their personal information after reading this policy for the purposes it indicates. This policy and its contents are made available to the individual concerned at the time personal information is collected.

Collection :
Clinique Guimond-Auger only collects information that is relevant to its activities. Furthermore, it only collects the amount of information necessary to achieve its purpose.
Clinique Guimond-Auger informs you that its services are not intended for minors, and overall, Clinique Guimond-Auger does not deliberately collect personal data relating to minors.
The personal data collected may include, but is not limited to:
Identity information (full name, birth date, SIN, etc.)
Address
Email
Telephone

Possession and use :
Clinique Guimond-Auger ensures the relevance and accuracy of the information it has when it uses it to make a decision concerning the person concerned.
Clinique Guimond-Auger may only use personal information for the purposes mentioned here or at the time of collection. If Clinique Guimond-Auger wishes to use it in a different way, it must request new consent from the person concerned, which must be explicit if the information is sensitive.
Clinique Guimond-Auger must ensure that access to personal information is restricted to employees and persons within its organization who have the right to consult it and for whom this information is relevant to their professional activities.
Clinique Guimond-Auger may also obtain personal information using technological means such as web forms or cookies embedded in a website managed by Clinique Guimond-Auger.

4. Conservation and destruction of personal information
Clinique Guimond-Auger is committed to respecting the retention period for your personal information that it has established for each purpose for which it was collected, in accordance with the law. If the processing of your personal information is no longer justified by a legitimate business interest, we will erase or anonymize it, or if this is not feasible (for example, if your personal information is archived in backups), then we will ensure the security of your personal information and prevent its use until it can be erased.

5. Your rights
To exercise their rights of access, rectification or withdrawal of consent, the person concerned must send a written request to the Clinique Guimond-Auger personal information protection officer, at the email address mentioned in the last section of this policy.
Under the law, individuals may request access to their personal information from Clinique Guimond-Auger and its correction if it is erroneous, incomplete, or ambiguous. They may also request that any personal information about them that is held by Clinique Guimond-Auger be deleted.
The Privacy Officer at Clinique Guimond-Auger is required to respond to these requests in writing within 30 days of receiving the request. Any refusal must be explained and supported by the applicable legal provision. In these cases, the response must mention the remedies available by law and the time limit for using them. The officer must accompany the requester to ensure that the refusal is understood, if necessary.
Subject to applicable legal and contractual restrictions, data subjects may withdraw their consent to the disclosure or use of the information collected.
Clinique Guimond-Auger also allows them to know what personal information it holds about them, for how long it is kept and to have a copy of it.

6. Complaint handling
Any person who wishes to make a complaint regarding the application of this policy or, more generally, the protection of their personal information by Clinique Guimond-Auger, must do so in writing by contacting the person responsible for the protection of personal information at the email address indicated in the last section of this policy.
Clinique Guimond-Auger requests that the complainant provide their name, contact information, including a telephone number, and the subject and reasons for their complaint, providing sufficient details so that it can be reviewed. Clinique Guimond-Auger undertakes to respect the confidentiality of any complaint received and to respond within 30 days.

7. Data hosting
Your personal information is currently hosted in Quebec, Canada, but some information may be hosted in the United States by service providers. Your personal information hosted in the United States is governed by other privacy rules, as it is subject to local laws in force and may be disclosed to governments, courts, or supervisory or regulatory authorities in that country, in accordance with the provisions of those laws.

8. Data security
Clinique Guimond-Auger is committed to protecting the personal information it processes and takes appropriate security measures to this end. Despite our efforts, we cannot promise or guarantee that your information shared with Clinique Guimond-Auger will be completely protected or that your information on the platform will not be exposed, revealed, altered, or deleted following a breach of any of our physical, administrative, or technical measures.
As indicated above regarding the restriction of access to personal data, Clinique Guimond-Auger has adopted appropriate measures to limit the rights of use of its information systems so that only employees who need it are authorized to access them.

9. Privacy policy updates
This policy is approved by the Privacy Officer of Clinique Guimond-Auger. It may be amended from time to time to maintain compliance with the law and to reflect any changes to the personal information collection process.

10. Contact
If you have any questions or concerns regarding our Privacy Policy, or wish to exercise any of the rights mentioned in this policy, please contact our Privacy Officer using the following details:

Annie-Claude Auger
Co-founder
info@cliniquega.ca